And You Think Car Salespeople are Dishonest?!!?!!!

I sold Luxury cars for a number of years and I learned that car salespeople had a very bad rap.

I remember seeing a published list once with the professions that were trusted from most to least.  Trusted most were professions like fireman, policeman, nurses, etc..  At the very bottom of that list were lawyers, and car salesman.  Unbelievable!

I suppose that’s why people seemed so guarded when they came to buy cars.  They wanted to make sure they were not being swindled by the crooked car salesman.

Looking at the situation from the reverse angle, I could tell you stories about lying, cheating car shoppers that would make your hair curl.  I learned very quickly never to trust a single thing that a car shopper told me.

Like the guy who swore to me that his trade-in had never had any accidents.  When my manager went to look at the man’s car and discovered that the entire right side had been painted, the customer said to me, “Oh yeah.  I forgot about that one”.  How do you forget about an accident/repair to half of your car???  Seriously???  I could go on and on.

But one story takes the cake.  I still tell it today.  It’s a story that shows how truly deceitful car salespeople are and how buyers are just the innocent victims.  Yeah right!!

A gentleman came to the dealership one day with the black car that I had sold him and his wife 6 months ago.  The car was for his wife, and she was extremely excited about it on delivery day.

But on this particular day, the gentleman asked me to come outside and look at his car with him.  The entire hood had what looked like water marks all over it.  It looked like a leopard.  They wouldn’t rub off, he told me.  They were right in the paint.

He then proceeded to tell me….are you sitting down for this one, cuz it’s a doozy….that the car was actually like that when he picked it up 6 months ago and he was here now to find out what we were going to do about it!!

Please re-read that last sentence, s-l-o-w-l-y, so that it really sinks in.

I was at a complete loss for words, which is really unlike me.

When I composed myself enough to speak, I said to the gentleman, as business-like as I could, “So you’re saying that your wife’s car has been like this for 6 months, and she has been asking you all this time to come back to the dealership to get it fixed and you’re only getting back here now?”

Now we all know that no husband worth his salt would be able to take 6 months to come back to the dealership to get such a hideous problem dealt with. He said, “Well I’m a busy man”.  Huh!

I then asked him, again trying to sound like I wasn’t insulting his intelligence, “So you’re saying that this vehicle passed inspection in Japan, it passed inspection when it arrived in Canada, it passed by our techs who got the car ready for you, it passed by our reconditioning department who cleaned and waxed it for you, and then I delivered it to you and your wife…..and not one person during the entire process noticed the hideous paint condition on your hood?”

He countered with, “The marks seemed to appear over time.  Listen, I know there’s a problem with the paint and I want it looked after”.

Still amazed by his insistence (that’s the most polite word I can come up with right now), I said I would take it to my body shop manager to see if he could shed any light on it.

The body shop manager was very quick to point out that the car had been in a accident and had a poor body job repair.  I was shown the tape marks on the hood, the paint drippings in the wheel well, and the misaligned door.  He even showed me how a bolt on one side of the engine did not match the bolts on the other side.

The manager told me that this customer got a cheap body job done with lots of overspray on the hood and now he’s back here with his make-believe story so that we will repair his cheapness for nothing.

Stacked with all my new and highly incriminating information, I had a really hard time containing my joy when I went back to face the accusing customer.

I told him of our findings.  Of course, the air fell out of his sails very quickly.  He tried to back-peddle by telling me that the poor paint job was noticeable even before his accident.  He then left the dealership, still trying to act angry.  He never showed his face again.

But just remember, car salespeople are tricksters and try to take advantage of poor, innocent buyers.  Uh Huh!  Sure!  Gimme a Break!!!

Our saying in the car business:  “Buyers are Liars!”

 

Kathleen Bolton

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